Careers at Orca Pacific

Senior Director, Strategy & Operations

Job Description

Orca Pacific a Media.Monks company is a tech-enabled, data backed full-service agency with an exclusive focus on Amazon and other eCommerce platforms. We are part of the S4 Capital family of companies. We are looking for an Sr. Director, Strategy & Operations to lead and grow our enterprise commerce strategy and operations team within our commerce division.

This person needs to be an analytical thinker who demonstrates a high degree of ownership, leadership and a strong work ethic, with a proven track record of success. We are looking for someone to roll up their sleeves and be heavily engaged in the day-to-day support of client’s services and projects. The Sr. Director, Strategy & Operations will be part of the commerce division leadership team at Orca Pacific. This role will be overseeing and building a growing team of client facing employees with direct manager reports. The primary responsibilities include onboarding and then retaining existing clients, excellent service delivery quality and timing, ensuring the Strategy & Operations team is leveraging technology, business intelligence data and other resources for better efficiencies. In addition, the Sr. Director will be responsible to mentor/manage Managers that report up to the Sr. Director role. You will need to work across the organization including with Sales, Marketing, Finance and Operations teams.

Contact Orca Pacific


  • Understand Orca Pacific’s full-service offerings to clients
  • Responsible for client strategies and operational support for all client engagements/projects
  • Being obsessed with the success of onboarding of new clients and client commerce performance
  • Ownership of the commerce operational strategies best practices and operational processes
  • Own the strategy and strategic commerce consulting processes, resources, tools, and data
  • Lead a highly skilled group of domestic and international employees ensuring the highest levels of client services and performance
  • Measurement of strategy performance
  • Hire, train, and lead teams of employees in multiple time zones
  • Oversee achievement of performance deliverables
  • Manage and track the team on continuous improvement projects aimed at increasing the efficiency and effectiveness of our ways of working
  • Ensure elevated level of service delivery quality and client satisfaction
  • Evidence of strong negotiation skills with the ability to identify and implement desirable solutions to strategic and operational challenges as well as manage and resolve conflict
  • Ensure all new processes/tools, launches include a timely readiness plan across all reliant support teams for successful partner and/or stakeholder experience
  • Some travel required to facilitate management, training, and client interactions

If you are interested in this role, please send your resume and salary requirements to

About Orca Pacific:

We’re a team of 60+ former Amazonians and top industry experts who work from within Amazon’s backyard. We use a combination of knowledge and machine learning software to develop and implement custom Amazon strategies toward sustainable topline growth.

In 2020, we merged with MightyHive, a global leader in advanced marketing and technology services. The partnership brought us into the fold of S4Capital, a new-age marketing services company dedicated to bridging the gap between media, creative, and measurement.

 At Orca Pacific, we help 1P Vendors, 3P Sellers, and Hybrid Accounts. Our services are far-reaching and include:

 ✔️ SEO, Content, and Brand Store Optimization

✔️ Managed Amazon Advertising (PPC, DSP, etc.)

✔️ Vendor/Seller Central Account Management

✔️ Business Planning and Consulting

Required Experience:

  • Proven experience working with enterprise level brands internally or as an agency partner
  • Building and growing teams in the US
  • Creating successful strategies for enterprise level brands or top retailers
  • Proven experience operationally supporting multiple enterprise brands
  • Client obsessed with focus on high quality service, delivery, and retention
  • Data driven reviewing KPIs and creating actionable solutions for improvements
  • 3+ years of proven experience in client services, leadership, and relationship management within an agency environment
  • Very strong presenter of strategy, data and operational process flow
  • Highly logical, analytical, and innovative thinker
  • Passion for data-informed decision making
  • Very strong organization and prioritization skills
  • Strong verbal and written communication skills
  • Strong problem-solving ability
  • Strong multitasking skills
  • Experience building out large-scale teams with complex dependencies and effective resource management
  • Proven record of creating new successful processes and improving existing ones
  • Ability to manage multiple priorities in a fast paced, multi-time zone international business environment
  • Demonstrated ability to establish long-range strategic plans that capitalize on internal needs and external capabilities while managing operational risks

Preferred Experience:

  • 3+ years enterprise brand experience or top retailer in ecommerce team
  • 5+ years leading cross functional eCommerce or related projects for large enterprise level brands (DTC, B2C, B2B)
  • Extremely detailed and organized managing multiple client relationships at the same time
  • Amazon and other top e-retail/marketplace advanced experience
  • Proven knowledge of core eCommerce data analytics-metrics
  • Proven knowledge of e-retailer product detail page content, advertising conversion and best practices on Amazon and other various marketplaces
  • Clear understanding of the ecommerce multi-channel customer journey
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