Senior Director, Content & Advertising
Job Description
Orca Pacific a Media.Monks company is a tech-enabled, data backed full-service agency with an exclusive focus on Amazon and other eCommerce platforms. We are part of the S4 Capital family of companies. We are looking for an Sr. Director, Content & Advertising to lead and grow our enterprise content and advertising services within our commerce division.
This person needs to be a strategic thinker who demonstrates a high degree of ownership, leadership and a strong work ethic, with a proven track record of success. We are looking for someone to roll up their sleeves and be heavily engaged in the day-to-day support of client’s services and projects. The Sr. Director of Content and Advertising will be part of the commerce division leadership team at Orca Pacific. This role will be overseeing a growing team of client facing employees with direct manager reports. The primary responsibilities include the performance of onboarding and then retaining existing clients by delivering excellence in content & advertising services, scale additional services, ensuring the content & advertising teams are leveraging technology and other resources for better efficiencies. In addition, the Sr. Director will be responsible to mentor/manage Managers that report up to the Sr. Director role. You will need to work across the organization including with Sales, Marketing, Finance and Operations teams.
Responsibilities:
- Understand Orca Pacific’s full-service offerings to clients
- Being obsessed with the onboarding of new clients and the customer journey
- Own the performance of the content & advertising services
- Laser focus on client retention and delivery processes, resources, tools, and data for the content & advertising teams
- Lead a highly skilled group of domestic and international employees ensuring the highest levels of client services and performance
- Hire, train, and lead teams of employees in multiple time zones
- Oversee achievement of performance deliverables
- Manage and track the teams on continuous improvement projects aimed at increasing the efficiency and effectiveness of our ways of working
- Ensure elevated level of service delivery quality
- Evidence of strong negotiation skills with the ability to identify and implement desirable solutions to strategic and operational challenges as well as manage and resolve conflict
- Ensure all new processes/tools, launches include a timely readiness plan across all reliant support teams for successful partner and/or stakeholder experience
- Some travel required to facilitate management, training, and client interactions
If you are interested in this role, please send your resume and salary requirements to Careers@OrcaPac.com
About Orca Pacific:
We’re a team of 60+ former Amazonians and top industry experts who work from within Amazon’s backyard. We use a combination of knowledge and machine learning software to develop and implement custom Amazon strategies toward sustainable topline growth.
In 2020, we merged with MightyHive, a global leader in advanced marketing and technology services. The partnership brought us into the fold of S4Capital, a new-age marketing services company dedicated to bridging the gap between media, creative, and measurement.
At Orca Pacific, we help 1P Vendors, 3P Sellers, and Hybrid Accounts. Our services are far-reaching and include:
✔️ SEO, Content, and Brand Store Optimization
✔️ Managed Amazon Advertising (PPC, DSP, etc.)
✔️ Vendor/Seller Central Account Management
✔️ Business Planning and Consulting
Required Experience:
- Previous track record managing managers (teams within a team)
- Proven experience working with enterprise level brands internally or as an agency partner
- Proven content and advertising success in ecommerce
- Proven success in managing advertising for enterprise level brands on Amazon
- Building and growing teams both in multiple time zones
- Client obsessed with focus on high quality service, delivery, and retention
- Data driven, reviewing KPIs and creating actionable solutions for improvements
- 3+ years of proven experience in client services, leadership, and relationship management within an agency environment or equivalent experience
- Highly logical, analytical, and innovative thinker
- Passion for data-informed decision making
- Strong organization and prioritization skills
- Strong verbal and written communication skills
- Strong problem-solving ability
- Strong multitasking skills
- Strong presenter
- Experience building out teams with complex dependencies and effective resource management
- Proven record of creating new successful processes and improving existing ones
- Ability to handle multiple priorities in a very fast paced, multi-time zone business environment
- Demonstrated ability to establish long-range strategic plans that capitalize on internal needs and external capabilities while managing operational risks
Preferred Experience:
- 3+ years enterprise brand experience or top retailer in an ecommerce team
- 3+ years working in an agency environment in client services for enterprise brands
- Amazon Advertising experience managing a team of advertising SME’s
- eCommerce content optimization experience for enterprise brands
- Proven knowledge of top advertising platform tools
- Proven experience using top content syndication platforms
- Proven experience using content DAM (digital asset management) and PIM (product information management systems
- Amazon and other top e-retail/marketplace direct experience
- Proven knowledge of core eCommerce data analytics-metrics
- Creating detailed strategy for content and advertising at the enterprise brand level
- Proven knowledge of e-retailer product detail page content and advertising content conversion best practices on various marketplaces
- Deep understanding of the ecommerce multi-channel customer journey experience