Senior Director, Strategy & Operations
Job Description
Orca Pacific a Media.Monks company is a tech-enabled, data backed full-service agency with an exclusive focus on Amazon and other eCommerce platforms. We are part of the S4 Capital family of companies. We are looking for an Sr. Director, Strategy & Operations to lead and grow our enterprise commerce strategy and operations team within our commerce division.
This person needs to be an analytical thinker who demonstrates a high degree of ownership, leadership and a strong work ethic, with a proven track record of success. We are looking for someone to roll up their sleeves and be heavily engaged in the day-to-day support of client’s services and projects. The Sr. Director, Strategy & Operations will be part of the commerce division leadership team at Orca Pacific. This role will be overseeing and building a growing team of client facing employees with direct manager reports. The primary responsibilities include onboarding and then retaining existing clients, excellent service delivery quality and timing, ensuring the Strategy & Operations team is leveraging technology, business intelligence data and other resources for better efficiencies. In addition, the Sr. Director will be responsible to mentor/manage Managers that report up to the Sr. Director role. You will need to work across the organization including with Sales, Marketing, Finance and Operations teams.
Responsibilities:
- Understand Orca Pacific’s full-service offerings to clients
- Responsible for client strategies and operational support for all client engagements/projects
- Being obsessed with the success of onboarding of new clients and client commerce performance
- Ownership of the commerce operational strategies best practices and operational processes
- Own the strategy and strategic commerce consulting processes, resources, tools, and data
- Lead a highly skilled group of domestic and international employees ensuring the highest levels of client services and performance
- Measurement of strategy performance
- Hire, train, and lead teams of employees in multiple time zones
- Oversee achievement of performance deliverables
- Manage and track the team on continuous improvement projects aimed at increasing the efficiency and effectiveness of our ways of working
- Ensure elevated level of service delivery quality and client satisfaction
- Evidence of strong negotiation skills with the ability to identify and implement desirable solutions to strategic and operational challenges as well as manage and resolve conflict
- Ensure all new processes/tools, launches include a timely readiness plan across all reliant support teams for successful partner and/or stakeholder experience
- Some travel required to facilitate management, training, and client interactions
If you are interested in this role, please send your resume and salary requirements to Careers@OrcaPac.com
About Orca Pacific:
We’re a team of 60+ former Amazonians and top industry experts who work from within Amazon’s backyard. We use a combination of knowledge and machine learning software to develop and implement custom Amazon strategies toward sustainable topline growth.
In 2020, we merged with MightyHive, a global leader in advanced marketing and technology services. The partnership brought us into the fold of S4Capital, a new-age marketing services company dedicated to bridging the gap between media, creative, and measurement.
At Orca Pacific, we help 1P Vendors, 3P Sellers, and Hybrid Accounts. Our services are far-reaching and include:
✔️ SEO, Content, and Brand Store Optimization
✔️ Managed Amazon Advertising (PPC, DSP, etc.)
✔️ Vendor/Seller Central Account Management
✔️ Business Planning and Consulting
Required Experience:
- Proven experience working with enterprise level brands internally or as an agency partner
- Building and growing teams in the US
- Creating successful strategies for enterprise level brands or top retailers
- Proven experience operationally supporting multiple enterprise brands
- Client obsessed with focus on high quality service, delivery, and retention
- Data driven reviewing KPIs and creating actionable solutions for improvements
- 3+ years of proven experience in client services, leadership, and relationship management within an agency environment
- Very strong presenter of strategy, data and operational process flow
- Highly logical, analytical, and innovative thinker
- Passion for data-informed decision making
- Very strong organization and prioritization skills
- Strong verbal and written communication skills
- Strong problem-solving ability
- Strong multitasking skills
- Experience building out large-scale teams with complex dependencies and effective resource management
- Proven record of creating new successful processes and improving existing ones
- Ability to manage multiple priorities in a fast paced, multi-time zone international business environment
- Demonstrated ability to establish long-range strategic plans that capitalize on internal needs and external capabilities while managing operational risks
Preferred Experience:
- 3+ years enterprise brand experience or top retailer in ecommerce team
- 5+ years leading cross functional eCommerce or related projects for large enterprise level brands (DTC, B2C, B2B)
- Extremely detailed and organized managing multiple client relationships at the same time
- Amazon and other top e-retail/marketplace advanced experience
- Proven knowledge of core eCommerce data analytics-metrics
- Proven knowledge of e-retailer product detail page content, advertising conversion and best practices on Amazon and other various marketplaces
- Clear understanding of the ecommerce multi-channel customer journey